Customer Service

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We currently offer 3 shipping options1. 1. You can collect directly from us. If you would like to choose this option we will contact you so please supply a contact number. 2 Regular mail: The most economical postal option takes 3-5 days from time of despatch and is delivered counter to counter only. Time is calculated in working days. 3. For a speedier service you can choose the Speed Services courier options available overnight from the date of despatch and delivered to the counter of your local Post Office. (Delivery to remote areas may take longer) Delivery times are estimated and calculated on the number of working days (not weekends or public holidays) Orders placed on a Friday or over the weekend may only be dispatched on Monday. All orders are subject to a R15.00 handling fee. All shipping charges are estimated. Actual shipping charges may vary. Your shipping costs will be calculated on check out based on the weight of your order.

How will my parcel be packaged?

In order to protect your privacy our company name or logo will not appear on your parcel nor will the contents be specified on the outside of the package. Packages are sent in standard postal or courier service bags or boxes.

Can goods be returned?

For obvious hygiene reasons we are not able to accept returns or exchanges on intimate items. Our products are guaranteed against manufacturing faults as per the individual terms of the manufacturer. Please read and follow the manufacturers instructions regarding care and use of the products as products that are damaged by inappropriate use cannot be refunded or exchanged. If you need to return an item (unused and in its original packaging) please complete the return request form within 15 days. If you have questions regarding returns or exchanges email info@whet.co.za

What are my payment options?

You can pay directly into our bank account via the an electronic transfer or a bank deposit. Our bank account details are: Whet Personal Products cc ABSA Claremont Acc no: 406 228 7400 Please email or fax proof of payment so we can ship your order. We also accept Visa, Master Card and Diners Club Cards. To pay be credit card using the ShopDirect secure options follow the guide on our website once you have completed your shopping.